Customer Support

Customer Support


Whether it's a quick question about your new shower, you have a technical query or you need to book a service visit from one of our dedicated Aqualisa engineers, then give our UK based Customer Support team a call on 01959 560010 or start a Live Chat with us. We'll be happy to help.

Our new opening hours are:
8.00am to 6pm Monday to Thursday
8.00am to 5pm Friday
Saturdays 08:30am to 14:00
(Outside Guarantee/Sales)

Fast & Professional Repair Service

Aqualisa strives to deliver high quality products that will stand the test of time. However, as any piece of technology, over time it may require maintenance and repair.
If you need assistance beyond our self-help section, our dedicated team of Aqualisa engineers are here to help whether you are in warranty or not, to arrange a visit please call our customer service team on 01959 560010

Customer Support


Whether it's a quick question about your new shower or you have a technical query, give our UK based Customer Support team a call or start a Live Chat with us. We'll be happy to help.

Our new opening hours are 8.30am to 6pm Monday to Thursday and 8.30am to 5pm Friday.

New extended Customer Service hours

Our new opening hours are 8.30am to 6pm Monday to Thursday and 8.30am to 5pm Friday.

Our team of Customer Support agents and network of engineers are on hand to provide expertise and help.

Speak to our customer support agents who can arrange parts or a replacement shower for you, installed by one of our experienced engineers. 

Access anytime to help you diagnose problems. 

 

All our showers come with a 1-year guarantee. For extra peace of mind, register your shower with us and benefit from a 2 to 5-year warranty, depending on your shower model.

Delivery Infomation:

Our showers are sent via DPD courier and normally delivered next working day as long as your order is placed by 1pm.
Shower spares are sent via Royal Mail and you should expect your spares order to be delivered within 3-5 working days.
For a UK Mainland guaranteed delivery service, a flat rate fee of £8.00 is available for showers & spares providing that your order is placed before 1pm Monday- Friday (subject to stock) - via our contact centre team on 01959 560010.

Orders placed after 1pm on Friday will be delivered on Tuesday.

I am a Homeowner/Installer

Customer Care

☎ 01959 560010

☎ 01 864 3363 (ROI)

 

Opening Hours

08:00am - 18:00pm Monday to Thursday

08:00am - 17:00pm Friday

08:30am –14:00pm Saturday (Outside Guarantee/Sales)

Bank Holidays – Closed 

Email us or use our contact form

Our Live Chat

Chat Live with us at the following times -

Monday - Thursday: 08:30 - 18:00

Friday - 08:30 - 17:00

I have an Aqualisa Trade Account or I am a Specifier or an Architect

Trade, Specifier & Architect Enquiries

☎ 01959 560020

☎ 01 864 3363 (ROI)

 

Monday - Thursday: 08:30 - 18:00

Friday - 08:30 - 17:00

Email us or use our contact form

Our Cutomer Care Team Are Available

☎ 01959 560010

☎ 01 864 3363 (ROI)

Monday to Friday - 08:30 - 17:00

Trusted For Over 40 Years

☎ 01959 560010

 

We love to help!


From helping you find the right shower to buying spare parts and even cold weather advice, our friendly team of shower experts in Westerham, UK are on standby to help. Aqualisa always aims to provide the right outcome for our customers with TCF (Treating Customers Fairly) being an integral part of our business culture. Working in partnership with Kent Trading Standards under the primary Authority scheme to prove our commitment to regulatory compliance and trading fairly.