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Customer Support
Customer Support
Whether it's a quick question about your new shower, you have a technical query or you need to book a service visit from one of our dedicated Aqualisa engineers, then give our UK based Customer Support team a call on 01959 560010 or start a Live Chat with us. We'll be happy to help.
Our new opening hours are:
8.00am to 6pm Monday to Thursday
8.00am to 5pm Friday
Saturdays 08:30am to 14:00 (Outside Guarantee/Sales)
Customer Support
Whether it's a quick question about your new shower or you have a technical query, give our UK based Customer Support team a call or start a Live Chat with us. We'll be happy to help.
Our new opening hours are 8.30am to 6pm Monday to Thursday and 8.30am to 5pm Friday.
New extended Customer Service hours
Our new opening hours are 8.30am to 6pm Monday to Thursday and 8.30am to 5pm Friday.
Our team of Customer Support agents and network of engineers are on hand to provide expertise and help.
Speak to our customer support agents who can arrange parts or a replacement shower for you, installed by one of our experienced engineers.
All our showers come with a 1-year guarantee. For extra peace of mind, register your shower with us and benefit from a 2 to 5-year warranty, depending on your shower model.
Delivery Infomation:
Our showers are sent via DPD courier and normally delivered next working day as long as your order is placed by 1pm.
Shower spares are sent via Royal Mail and you should expect your spares order to be delivered within 3-5 working days.
For a UK Mainland guaranteed delivery service, a flat rate fee of £8.00 is available for showers & spares providing that your order is placed before 1pm Monday- Friday (subject to stock) - via our contact centre team on 01959 560010.
Orders placed after 1pm on Friday will be delivered on Tuesday.
I am a Homeowner/Installer
Customer Care
☎ 01959 560010
☎ 01 864 3363 (ROI)
Opening Hours
08:00am - 18:00pm Monday to Thursday
08:00am - 17:00pm Friday
08:30am –14:00pm Saturday (Outside Guarantee/Sales)
Bank Holidays – Closed
Email us or use our contact form
Our Live Chat
Chat Live with us at the following times -
Monday - Thursday: 08:30 - 18:00
Friday - 08:30 - 17:00
I have an Aqualisa Trade Account or I am a Specifier or an Architect
Trade, Specifier & Architect Enquiries
☎ 01959 560020
☎ 01 864 3363 (ROI)
Monday - Thursday: 08:30 - 18:00
Friday - 08:30 - 17:00
Email us or use our contact form
Our Cutomer Care Team Are Available
☎ 01959 560010
☎ 01 864 3363 (ROI)
Monday to Friday - 08:30 - 17:00
Trusted For Over 40 Years
☎ 01959 560010
We love to help!
From helping you find the right shower to buying spare parts and even cold weather advice, our friendly team of shower experts in Westerham, UK are on standby to help. Aqualisa always aims to provide the right outcome for our customers with TCF (Treating Customers Fairly) being an integral part of our business culture. Working in partnership with Kent Trading Standards under the primary Authority scheme to prove our commitment to regulatory compliance and trading fairly.
