Contact Us | 01959 560010
My Cart
Toggle Nav
Menu
  • Compare Products

Terms & Conditions

Terms and conditions

TERMS OF WEBSITE USE

Please read these terms and conditions carefully before using this site.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 05 March 2021.

  • changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities or any legislative or regulatory changes.

  • suspension or withdrawal OF our site
    • Our site is made available free of charge.
    • We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
    • You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
  • You must keep your account details safe
    • If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
    • We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
    • If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].
  • How you may use material on our site
    • Our site may be used only for lawful purposes and in a lawful manner. By using our site you agree to comply with all applicable laws, statute and regulations regarding our site and any transactions conducted on or through our site.
    • We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    • You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
    • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    • Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
    • You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
    • If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  • Our trade marks are registered
    • You are not permitted to use any of our registered trademarks without our approval, unless they are part of material you are using as permitted under How you may use material on our site.
  • Do not rely on information on this site
    • The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
    • Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
  • We are not responsible for websites we link to
    • Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
    • We have no control over the content of those sites or resources.
  • [User-generated content is not approved by us
    • This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
    • If you wish to complain about content uploaded by other users, please contact us on [email protected].
  • Our responsibility for loss or damage suffered by you
    • Whether you are a consumer or a business user:
      • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
      • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our Terms and conditions of supply .
    • If you are a business user:
      • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
      • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
        • use of, or inability to use, our site; or
        • use of or reliance on any content displayed on our site.
      • In particular, we will not be liable for:
        • loss of profits, sales, business, or revenue;
        • business interruption;
        • loss of anticipated savings;
        • loss of business opportunity, goodwill or reputation; or
        • any indirect or consequential loss or damage.
      • If you are a consumer user:
        • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
        • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
      • How we may use your personal information
        • We will only use your personal information as set out in our Privacy Policy.
        • By registering on our site, you warrant that the personal information you provide is true, accurate, current and complete in all aspects.
        • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
      • [Uploading content to our site]
        • Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the these standards.
        • You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
        • Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload.
        • We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
        • We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with acceptable standards.
        • You are solely responsible for securing and backing up your content.
      • [Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media.]

  • We are not responsible for viruses and you must not introduce them
    • We do not guarantee that our site will be secure or free from bugs or viruses.
    • You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
    • You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
  • Rules about linking to our site
    • You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
    • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    • You must not establish a link to our site in any website that is not owned by you.
    • Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
    • We reserve the right to withdraw linking permission without notice.
    • The website in which you are linking must comply in all respects with the acceptable content standards.
    • If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected].
  • APPLICABLE LAW

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law and the courts of England and Wales shall have exclusive jurisdiction in relation to any such claim or dispute.

 

QUALITY POLICY

This policy applies to the EMEAA region of Fortune brands specifically relevant to Aqualisa, Perrin and Rowe, Shaws and V&A UK.

The business of Aqualisa Products Limited is the design and manufacture of domestic digital showers, shower mixer valves, electric showers, power showers and associated products. 

The business of Perrin and Rowe is the design and manufacture of kitchen and bathroom brassware.

The business of Shaws of Darwen is the design and manufacture of sinks from the finest quality heavy duty fireclay.

The business of V&A UK is the distribution of freestanding baths and basins.

To achieve this policy, we operate a formal management system which complies with the requirements of the Quality Management System ISO 9001:2015 and other approvals and certification bodies that our products are listed with.

The business leverages our quality management processes to deliver the highest quality products and services to our customers. We monitor and maintain our quality throughout the supply chain to drive consistent execution and continuous improvement. 

The business executes routine monitoring and analytics of external and internal data sources to draw data-based insights and drive actions to discover and prevent product quality issues.  Data sources we leverage include complaints received through our Consumer Service and Sales Teams, defective returns, product reviews, error rates produced by our plants and suppliers, and cost of quality.  

Resolutions to correct quality issues with our products and services are driven through a standardized corrective action process to minimize impact to our customers and prevent recurrence of issues.   Metrics are reviewed on a monthly cadence by the Quality Leadership Team, and key product issues and resolutions are reviewed on a quarterly cadence with Business Leadership.

We continue to use industry standard quality planning, design and development processes, process controls, audit, and approval processes/tools to introduce new products and maintain the quality of our current products. 

Quality collaborates closely with manufacturing and assembly plants to implement standard processes and tools to ensure high quality standards for our products.   Quality is driven through adherence to process controls, routine audits and inspections and testing where necessary, and continuous monitoring of key process performance metrics.   

Fortune Brands have adopted a Total Quality approach seeking to involve all employees in the progression of continuous improvements and making quality the responsibility of everyone.

Through the pursuit of excellence, we will continue to develop employees, products and systems which meet our own aspirations and our customers’ needs and expectations.

The Company’s management and employees are fully committed to achieving the business goals and quality objectives.

 

Join our mailing list

We're making it even easier to keep up to date with our latest showers and products releases. Join our Aqualisa community and subscribe to our mailing list today.

© 2023 Aqualisa | Company Registration No. 1281596